Return & Refund Policy

At taanQ, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

Products can be returned within 3 days after delivery if:

• The item is unused, unwashed, and in original condition.
• All tags, packaging, and accessories are included.
• The product is not damaged by the customer.

Items Not Eligible for Return

We do not accept returns for:

• Used or damaged products
• Personalized/custom-made items
• Final sale or clearance products
• Products returned without original packaging

Refund Process

Once your returned item is received and inspected:

• You will receive a confirmation email or message.
• Approved refunds are processed within 5–7 business days.
• Refunds will be sent to your original payment method.

Please note that shipping fees are non-refundable.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging.

Exchange Policy

Exchanges are available only for defective or damaged products, subject to stock availability.

Cancellation Policy

Orders may be canceled within 12 hours of placing the order. Orders already shipped cannot be canceled.

Contact Information

For return or refund assistance, please contact the support team through taanQ Official Website or.